The fastest way to get help is by using our FAQs (below). If you still can’t find the answer to your question, please send us an email (with your order #, if you have one) to email@example.com.
Yes. If you’re not happy with your purchase for any reason, you may return it for a full refund or make an exchange. Returns are always free when you’re sending back your item from within the U.S.
At this time, we cannot accept returns or exchanges from outside the United States.
We accept returns for refund or exchange for up to 60 days after the order date. To be eligible, your item(s) must be in the same condition in which you received them. Please don't send back any items that have been worn (beyond just trying on), stained, damaged, covered in pet hair or have any lasting odors from being in your possession (e.g. smoke, incense, pets).
For free returns and exchanges (within U.S. only), please follow these steps:
- Email us at firstname.lastname@example.org for a free return shipping label. Please include your order number with your request; we’ll reply within 2-3 business days or sooner with a return shipping label for you to print. If you would like to exchange your items(s) for another item(s) of the same or lower price, please let us know which item(s) you would like in exchange. Be sure to include the item name, type (i.e., t-shirt, hoodie), color, and size.
- Put the item(s) you are returning back in the original packaging. If you no longer have the original packaging, or if you’re sending back only a portion of your order, please use a smaller box or bubble mailer.
- Tape the return package closed and tape the return shipping label to the package.
- Mail back the box at any U.S. Post Office (United States Postal Service a.k.a. USPS) or hand it to your USPS mail carrier.
If you want to take advantage of our free shipping for returns and exchanges, you’ll need to use a return shipping label provided to you by Local Vyntage via email (see steps above).
If you'd prefer to address your own package and pay for your own return shipping (you will not be reimbursed), you may send you item back to: (BE SURE TO INCLUDE YOUR ORDER NUMBER WITHIN THE RETURN PACKAGE OR WE MAY NOT BE ABLE TO IDENTIFY YOUR ORDER)Returns - Local Vyntage
386 Centre St
Jamaica Plain, MA 02130
Once your return is received and inspected, we’ll begin processing the exchange or return for refund. If there is any issue with your return we will get in touch via email.
If your return for refund is approved a refund back to your original method of payment will be processed and a credit will automatically be applied to your account within the typical timeframe.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot accept returns or exchanges from outside the United States.
We do our best to ship orders within 2-3 business days, but often it’s quicker! Please keep in mind the shipping delivery speed you selected during checkout starts after we’ve packed up your order and shipped it out by handing it off to the carrier (i.e., USPS, UPS).
If during checkout you chose the “Flat Rate Package (3-5 business days)” for $5, or “Free Shipping (3-5 business days)” if you spent $75+, your order may be shipped by USPS First Class Mail, USPS Priority Mail or UPS Ground depending on the size and weight of the package. You can check your order confirmation email to see which option you chose during checkout. When your order has shipped you’ll receive a shipping confirmation email with a tracking link.
It was sent to the email address you entered during checkout. If you use multiple email addresses, be sure to check all of them. You’ll also want to check all your email folders/tabs, too (e.g. Updates, Promotions).
If your order hasn’t yet been shipped out, we’ll do our best to help you get your shipping address changed. Send us an email to email@example.com with the correct shipping address and we’ll let you know if we can change it.
Maybe. Please let us know ASAP if you’d like any changes to your order and we’ll do our best to to modify your order before it gets packed up and shipped out. Send us an email to firstname.lastname@example.org and we’ll let you know if we can help. Worst case scenario, if your order has already been shipped out, returns and exchanges are always easy, free (within the USA only) and no hassle, so you’ll be able to exchange any incorrect items in your order or get a full refund.
Unfortunately, once your order is placed/processed it’s too late to apply a discount code. The good news is that you can probably apply that same discount code to a future order.
All major credit cards, PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay and Facebook Pay.
Yes, at the very bottom-right of your shopping cart (it slides out from the right) you’ll see a checkbox below the red “CHECK OUT” button that says, “I’m sending this order as a gift.” Check that box before you proceed to check out by hitting the red button above. In the next step you’ll be able to add your recipient’s name and a gift message. When your gift recipient receives their order, it will include your gift message while not including item prices or the total you paid.
Yes, and you can purchase them here.
After you purchase a gift card, you will receive a special email including the gift card’s value and a unique gift card code that can be used for a future checkout. You can forward this email on to the intended recipient of the gift card or print out the gift card for the recipient.
Yes, we ship internationally using USPS (United States Post Service).
Unfortunately, no. For now, we are set up to process payments on our website only.
Yes, and you can learn all about it here, including the address, hours and more.
Yes, during checkout you can choose the option to pick-up your order in-store. You can find more information about Local Vyntage retail location(s) here.
All our apparel is designed and produced in the U.S.A.
Maybe. We actively partner with local shops and boutiques where our designs will be recognizable. In other words, if you’re able to select a city on our Choose Location map, there’s a chance you can find our stuff in shops around that area. You can also send us an email at email@example.com to inquire about your area specifically.
If you don’t see Local Vyntage in your favorite shops, be sure to tell them about us!
Yes! We would love for you to share your suggestion with us. We have lots of great design ideas that we’ve yet to get to, but we’ll sometimes miss some, too. Plus, everyone has their own memories! Email your suggestion to firstname.lastname@example.org.
*Please note: When you share a design suggestion with us, you’re doing so out of the goodness of your own heart, and you should not expect anything return if/when we make apparel with that design or a similar design. In other words, by sharing a design suggestion with us, you’re agreeing up front to receive nothing in return. Now, with that legal stuff aside, we’d do our best to hook you up with some free tees.
We’re really not in the business of recommending to our customers where they should or shouldn’t wear Local Vyntage, but we’re always here to help…
|Should I wear it...||Recommendation|
|…to the beach?||Yes|
|…to a ballgame?||Yes (this is already getting boring)|
|…to school?||Couldn’t hurt your grades|
|…at my wedding?||Yes! Under your dress/suit|
|…to the opera?||Yes, but in this case definitely over the dress/suit|
|…on a horse?||Giddy up!|
|…on the moon?||Under your space suit? Sure!|
|…for Netflix and chill?||Couldn’t hurt your chances|
|…on a TV talk show||Now we’re talkin’|
|…on a train?||Yes, and in house, with a mouse, in a box, and with a fox|
|…on the phone?||Who you talking to?|
|…to the gym?||At least wait a few years for the downgrade to gym shirt|
|…to jail||You’ve probably got different decisions to think about|
Are you the owner or buyer at a local clothing shop or boutique? If so, we’d love to work with you!
Get started by sending us an email at email@example.com. Please include your name, phone number, store name and address. We’ll take it from there!