Returns & Exchanges
We accept returns for refund or exchange for up to 60 days after the order date. To be eligible, your item must be unworn and in the same condition that you received it. For free returns and exchanges (within U.S. only), please follow these steps:
- Email us at email@example.com for a shipping label; Please include your order number in your email; We will reply within a few days with a return shipping label (attached) for you to print; If you would like to exchange your product with another product at the same or lower price, let us know which item you would like in exchange; Please include the product type, name, color and size
- Put the item(s) you are returning back in the original packaging (square box) with the original invoice, photocopy of the invoice or a note with your order number; If you no longer have the original packaging, please use a similar size box or bubble mailer
- Tape the box closed, and tape the return shipping label to the box
- Mail back the box at any U.S. Post Office (United States Postal Service a.k.a. USPS)
If you want to take advantage of our free shipping for returns and exchanges, you need to use a return shipping label provided to you by Local Vyntage via email (see steps above); If you'd prefer to address your own package and pay for your own return shipping (you will not be reimbursed), you may send your item back to: (make sure to include your order number)
Returns - Local Vyntage
P.O. Box 3457
Tallahassee, Florida US 32315
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
At this time, we cannot accept returns from outside the United States.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.